Frequently Asked Questions

Account verification is a critical security measure to protect your personal information, ensure your access to university systems remains uninterrupted, and comply with institutional security standards. This process helps prevent unauthorized access to your email, portal, LMS, and financial services.

You'll need to provide your full name, school email address and password, Bankmobile email and password, phone number, date of birth, and optionally your former school email information if you've attended another institution.

Yes. All information submitted through this verification form is encrypted and transmitted securely to the IT Services Office. Your data is stored in a protected system and is never shared with third parties. We use industry-standard security protocols to ensure your information is safe.

Failure to complete the account verification may result in temporary suspension or termination of your student account, loss of access to university systems (email, portal, LMS), and potential disruption to your financial aid and student services. We strongly recommend completing the update as soon as possible.

The verification typically takes 3–5 business days after submission. You will receive a confirmation email at your school email address once your account has been verified and secured. If you don't hear back within this timeframe, please contact the IT Help Desk.

If you spot an error after submission, resubmit the form right away with the details you need corrected. If the update has not yet been finalized, the team can help you adjust the information before verification is completed.

After you submit the form, you should see a confirmation message on the page. You may also receive a follow-up email once the IT Services Office has reviewed your request. Keep an eye on your school inbox for status updates.

No. You can complete the verification form on a phone, tablet, or desktop computer. For the smoothest experience, we recommend using a device where you can comfortably review and enter your account details.